The Influence of Emotional Intelligence on Conflict Resolution Styles among Undergraduate Students

Abstract

This study showed the relationship between emotional intelligence and conflict resolution styles among students using a quantitative correlational research design. 203 participants solved the standardized self-report questionnaires measuring emotional intelligence and conflict resolution behavior. Descriptive statistics explored that students commonly proved moderate to high levels of emotional intelligence and a range of conflict management strategies. Pearson’s correlation and linear regression analyses exposed a significant positive relationship between emotional intelligence and conflict resolution styles. In detail, students with higher emotional intelligence were more likely to use positive approaches, such as collaboration and compromise, when dealing conflicts. The regression analysis showed that emotional intelligence was a significant predictor of conflict resolution style (β = .306, p < .001), while the effect size was modest (R² = .094). These findings support with current literature and suggest that emotional intelligence plays a important role in forming students' interpersonal problem-solving behaviors. The study highlights the value of developing emotional skills in educational locations to improve students' capacity to cope conflict well. Limitations include the use of convenience sampling and self-report measures. Recommendations for future research include longitudinal studies, mixed-method approaches, and more research into cultural and gender differences.

Keywords: Emotional intelligence, conflict resolution styles, students, conflict management